1. Parties
This agreement has been concluded electronically, pursuant to Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, between the SELLER, whose details are given below, and the BUYER who places an order through trioperde.com.
Seller
Company name: VİZYON LIFE YAPI SİSTEMLERİ TİC. LTD. ŞTİ.
Address: Cumhuriyet Mahallesi, Adnan Menderes Bulvarı No:48, Kat:4, Daire:4, 09400 Kuşadası/Aydın
Tax no.: 9251023373
Phone / WhatsApp: +90 552 505 73 50
Email: iletisim@trioperde.com
Website: trioperde.com
Buyer
The BUYER’s details are the name and surname / company name, address, telephone number and email address provided by the BUYER when placing the order. These details are also included in the order confirmation email.
2. Subject of the agreement
This agreement sets out the rights and obligations of the parties regarding the sale and delivery of the curtain products ordered electronically by the BUYER through trioperde.com, whose measurements and specifications are determined at the time of ordering.
3. Product information and price
The product name, size (width × height), color, fullness and heading style or mounting, quantity, sale price including VAT and total amount are as stated in the order summary on the checkout page and in the order confirmation email. Prices calculated according to the measurements are shown on the product page before ordering. Amounts shown in foreign currencies on the site are for information only; payment is taken in Turkish lira.
4. Payment
- Payment is made using the methods offered on the site (credit/debit card, bank transfer). Card payments are processed through the infrastructure of the licensed payment institution iyzico; card details are not stored by the SELLER.
- For installment payments, the installment interest is the amount shown on the payment screen.
5. Delivery
- Products are made to the BUYER’s measurements and are usually handed over to the carrier within 2–10 business days of payment approval; this period may not exceed 30 days.
- The product is shipped to the delivery address specified in the order by our contracted shipping company. The shipping fee is shown on the checkout page: 1.000 ₺ within Turkey, free for orders over 30.000 ₺; for international shipments, a per-parcel fee applies depending on the country.
- Details of the delivery terms can be found on the Shipping & Delivery page.
6. Right of withdrawal
Pursuant to Article 15(ç) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods prepared in line with the consumer’s requests or personal needs. Curtains sold on trioperde.com fall within this scope, as they are custom-made according to the measurements and options (color, fullness, heading style, mounting) entered by the BUYER.
For standard-size products that are not made to measure, the BUYER may exercise the right of withdrawal within 14 days of the delivery date without giving any reason. In this case, the BUYER sends the request to iletisim@trioperde.com ; the SELLER refunds the payment within 14 days of receiving the notification. Details can be found on the Returns & Right of Withdrawal page.
7. Defective products and warranty
- If the product is delivered not in conformity with the order (size, color, model) or defective, the BUYER’s optional rights under Article 11 of Law No. 6502 (repair, replacement, price reduction, withdrawal from the contract) are reserved.
- Defects should preferably be reported with photos within the first few days after delivery; the statutory limitation period is 2 years from delivery.
- Discrepancies resulting from incorrect measurements provided by the BUYER are not considered defects. If in doubt about measurements, we recommend getting WhatsApp measuring help before ordering.
8. Disputes
For disputes arising from this agreement, the Consumer Arbitration Committees at the BUYER’s place of residence or where the transaction took place are competent within the monetary limits announced annually by the Ministry of Trade; Consumer Courts are competent for cases exceeding these limits.
9. Entry into force
Before confirming the order, the BUYER acknowledges having read the Pre-Contract Information Formand this agreement and accepts them by ticking the confirmation box on the checkout page. The agreement enters into force on the date the order is confirmed; a copy is sent to the BUYER with the order confirmation email.
Last updated: October 28, 2026